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A desktop support analyst signs into ID-Archive™, prior to
starting on an operating system upgrade. First: the user"s
Active Directory login ID.
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Next, the user"s Active Directory password. Note that different
users might be prompted to provide different credentials (example:
a SecurID token for users who need to work on more sensitive
assets).
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This is the basic menu seen by ID-Archive users.
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The desktop support analyst must search for the device on which
he"s about to work.
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Finally, he can display the administrator ID and password on the
device in question.
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